Plan, develop and implement all aspects required to obtain an end-user focused solution to have all Procedures & Processes mapped and validated. Accountable that each entity / stakeholder has developed and updated applicable procedures.

Scope:

• Engagement with all stakeholders (operational areas only)
• Process mapping tool selection
• Coordination of operational procedure / SOP development across company entities
• Coordinate review of Operational Concepts and SOP's developed by the ORAT consultant in terms of consistency and clarity.
• Define guidelines for standard SOP's structures / templates and promote use, provide support to other entities procedure development.
• Process mapping data capture with designated counterpart company / Airport
• Ensuring the Process mapping is concise and does not conflict with other operational departments
• Ensure that Manual / Procedure architecture and hyper-linking / publishing methodology is end-user friendly.
• Incorporate Process interface solutions from ORAT Core Airport Processes / Trial results into final document revision
• Publishing of SOP's in line with work practice of the various stakeholders
• Ensure SOP's and Manuals are made available in time for end user training purposes.
• The task is implemented successfully if the end user will follow the Standard operational processes and procedures and will utilize the tools provided on a regular basis.
• Ensure that documentation capabilities will enable ISO 9000 / 14001 Certification after start of Airport commercial operation
• Other Duties as assigned

Required Education:

• Higher education / University degree

Required Experience:

• Work experience at airports and familiar with airport licensing processes and requirements / airlines with experience in process / procedure development is an advantage
• Procedure / Document Management / Publishing work with major organization

Must have:

• Strong time management and organizational skills
• High degree of self-motivation and be able develop new concepts quickly
• Exceptional interpersonal, organizational and communication skills
• Strong written and communication skills
• Advanced skills in MS Office
• Knowledge of documentation / HTML tools

Other:

• Experience in the field of project-management/-work, preferred
• Must be fluent in English
• Knowledge of Arabic, preferred