Job Duties and Responsibilities:

• Review Operational Concepts and SOP's for consistency and interfaces.
• Mapping and validate SOP's to ensure end user ease to understand a procedure in a most simplistic way with the key information to perform his / her job function.
• Support other entities/stakeholder in the development and updating of their applicable procedures for airport
• Reports initially to the SM Operational Readiness & Airport Transition Manager due to the requirement of Operational Concept Design review in early 2010. The reporting line will change at a later stage to the ORAT Procedures Manager.
• Review of airport Operator and other functions operational concepts developed by the ORAT consultant in terms of consistency and clarity.
• Engagement with key operational stakeholders on operational SOP development / standardization & training documentation requirements.
• Review of SOP's developed by the ORAT consultant in terms of consistency and clarity.
• Support other entities in their operational procedure / SOP development based on direction from the ORAT Procedure Manager
• Process mapping data capture with designated counterpart Airline/Airport or other entities
• Incorporate change of processes / interfaces identified by ORAT Core Airport Processes teams or ORAT Trial results into final document revision
• The task is implemented successfully if the end user will follow the Standard operational processes and procedures and will utilize the tools provided on a regular basis.
• Publish documentation, manuals and SOP's on the Intranet in user friendly intuitive formats.
• Based on user input, compile relevant training material for end user training and ORAT operational trials
• Ensure the end user obtains designated documentation to perform his / her job function through collaboration with the training departments and line management.
• Other Duties as assigned

Required Experience:

• Work experience at airports / airlines with experience in process / procedure development is a must
• Procedure / Document Management writing and publishing essential

Required Skills/Expertise:

• Strong communication and organizational skills
• High degree of self-motivation, discipline to review, compile large amount of information.
• Strong written skills
• Must have advanced skills in MS Office, Visio and preferably be familiar with BPM tools / applications
• Knowledge of documentation / HTML tools is an advantage
• Must be fluent in English
• Knowledge of Arabic, preferred

Required Education:

• A degree in aviation management, airport management or similar is preferred