Job Description:

• Receives, processes and verifies component/module/accessory induction information and/or customer orders for purchases through using the company's systems and customer purchase order to verify the accuracy of information/orders.
• Ensures customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members for the BU/site.
• Prepares, generates and distributes reports, order acknowledgments, estimates and invoices as required.
• Initiates the required action for response to customer service requests for workscope/order changes, including the maintenance of order information files, and communicates changes to the appropriate personnel. Provides a close liaison role with service engineers, operations, logistics and materials.
• Provides customers with product information including pricing, scheduling, delivery and/or backorder availability and functionally equivalent part alternatives. Acts as a liaison between the customer and production operations regarding expected completion dates, tracing and expediting shipments as needed.
• Resolves or assists in resolving warranty claims; issues core credits and debits for claims and invoice errors, if applicable.
• Reviews and coordinates all contract/transaction work for the business unit/site, ensuring both parties adhere to the terms of the contract/agreement.
• Maintains data in the Customer Relationship Management (CRM) or SalesForce.com (SFDC) database.
• Assures required information is entered into the appropriate computer system (internal and external); performs assigned system maintenance to various electronic files.
• Processes commission payments per policy.
• Projects a positive image in representing the corporation to clients and the community; hosts and coordinates customer visits as needed.
• Supports in preparation of proposals, quotes and presentations.
• Receives, evaluates and answers customer, internal organization or sales force inquiries regarding a variety of order-related or service issues. Assists with the settlement of customer complaints.
• Responsible for observing and reporting any issues or concerns in support of the company-wide quality, environmental and Safety Management System [SMS] policies.
• Carries out additional projects as assigned.

Minimum Qualifications:

• Strong planning, organizational, interpersonal, analytical, decision making, oral and written communication skills.
• Strong negotiation, conflict resolution and customer service skills.
• Working knowledge of company instructions and export compliance.
• Thorough knowledge of production management, inventory purchasing and sales/marketing computer information systems.
• Working knowledge of PC's in the current company operating system environment.
• Knowledge of products/engines/propellers/accessories in respective business unit/site and technical skills appropriate to role